Refund policy

RETURNS + EXCHANGES

We hope you love everything you order from us but if something isn't quite right, you have 14 days to request a return from the day of shipping (including this day) and 10 days (UK) / 14 days (INTERNATIONAL) to get your item(s) delivered back to us from the date of your approval (including this day). This means you must send the item and it must reach back to us within this time. 
 
You can open a return by logging into your account. If you face any issues, please kindly email us using the contact page, to ensure there are no delays. Please kindly include your order number # and a quick note for a reason of return so that we may take this feedback on board.

 
Items must be:
  • Unused, unworn + in the same condition received returned with original packaging
  • All swing tags, return tags + hygiene stickers with do not remove ribbons/zip ties must be intact/not removed/tampered with
  • Free of makeup, residue, washing fabric scents, perfumes etc
  • Without damages including damaged caused when trying on + alterations
In the case where it is evident the returns item does not meet the above, we reserve the right to refuse or deduct the necessary value for cleaning, repair or restocking from your refund or store credit.
 
We refuse the right to accept any returns that are believed to be made maliciously, fraudulently or to cause loss. In the event continuous returns are made, refusal of returns will be considered.
 
Returns sent back to us without a request will strictly be rejected and sent back to you.
  
EXCHANGES
 
Exchanges are not currently accepted. All ordered items will need to be returned and a new order made for the item you wish exchange for.
STORE CREDITS/GIFT CARDS
 
These are valid for a period of 12 months from the date of issue. They can be used across the site or split partly on orders within the allowed date of use. Any returns made for items purchased using gift cards/store credits, will be returned back to the voucher and not to a bank card. Expiration dates may not reset/extend in the case of a return.

SALE, FINAL SALE + SAMPLE SALE

Sale items can only be exchanged for store credit within the 14 day of shipping. Final Sale + Sample sale items are final sale and can not be returned, refunded or exchanged.

Welcome codes are exempt from this where used fairly and in-line with its distribution and not misused when continuously signing up to receive codes as non new or first time customers.

Sale items are:
  • Items marked down to a discounted price
  • Items where a sale/promotional/holiday sale/promotional discount code has been used; Christmas, Boxing Day, Easter, Black Friday, Summer etc. INCLUDING THE CHECKOUT- discount codes. (we can not list every discount code as a full list)
 
REJECTED + REFUSED DELIVERIES

Packages which are refused and sent back to us for any reason including unpaid taxes and failed delivery will incur a return shipping fee and/or taxes and restocking fees which will be deductible from your refund or store credit.